Private beta

Pilot Support

Version pilot-support-2026-08-01

Draft publication surface. Real-customer data remains disabled until attributable legal and tax-advisor approvals are recorded.

Owner and service level

The named Pilot support rotation owns requests. Requests receive a tracked ID; privacy requests use a 30-day statutory clock. Pilot product issues target acknowledgement within one business day.

Incidents

Suspected security, privacy, malware or misdelivery incidents are escalated immediately to the Pilot incident commander and Privacy owner. Do not attach invoice data, credentials or identity proof to an unapproved channel.

Contact path

Use the in-product Data Request path for access, export or erasure. For product support, contact the address named in your signed pilot invitation; no real-data support channel is active until approval.